At AKW Aesthetics, we are committed to providing our clients with exceptional services and ensuring a smooth and efficient appointment scheduling process. To streamline our booking system and better serve our clients, the following appointment policy will be implemented from Friday 28th July 2023:
1. 50% Deposit Required: For all appointments, a non-refundable deposit of 50% of the total service cost is required to secure the booking. The deposit amount will be determined based on the services requested and will be communicated at the time of booking.
2. Payment Deadline: Clients must make the deposit payment at least 72 hours before the scheduled appointment time. Failure to make the payment within this timeframe may result in the cancellation of the appointment to accommodate other clients.
3. Cancellation Policy: If a client wishes to cancel their appointment, they must do so at least 72 hours before the scheduled appointment time. In the event of a cancellation within this 72-hour period, the deposit will be retained by AKW Aesthetics.
4. Rescheduling: Clients may reschedule their appointments up to 72 hours before the original appointment time without forfeiting the deposit. The rescheduled appointment must be within a reasonable time frame, subject to availability.
5. Exceptional Circumstances: AKW Aesthetics understands that unforeseen circumstances may arise. In exceptional cases, such as emergencies or sudden illness, we will consider individual situations and may offer flexibility regarding the deposit.
6. Deposit Refund Policy: The deposit is non-refundable, regardless of whether the client cancels or fails to attend the appointment. The deposit will be applied towards the total cost of the scheduled services at the time of the appointment.
7. No-Show Policy: In the event of a no-show (a client fails to attend the scheduled appointment without prior notice), the full amount of the service will be charged, and any remaining balance from the deposit will be forfeited.
We highly value your understanding and cooperation in adhering to our appointment policy. This policy allows us to manage our schedule efficiently and ensure that all clients have an equal opportunity to receive our services. Should you have any questions or require further clarification, please feel free to Tony on 07400 221010.
Thank you for choosing AKW Aesthetics, and we look forward to providing you with an exceptional experience.